Help

RECEIVING YOUR REFUND

After we have received your return and verified that all of the conditions have been met, we will issue the refund and send you a confirmation email.

The timing for your refund to show in your account will depend on the payment method used when purchasing and on local banking procedures:
- Credit Card refund time will depend on your card company’s policies.
- PayPal credit will be visible within 24 hours from when you receive our refund confirmation email.
- Amounts sent by wire transfer are usually received within one to two weeks.

 

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NEED HELP?

If you have any question or need help with your account, you
may contact us to assist you.


We will respond to every message within 1 working day,
Monday to Saturday, excluding holidays.

CUSTOMER SERVICE

Email: onlinecustomerservice@diesel.com

Phone: +39 02 3211 6928


From 7am to 7pm GMT, from Monday
to Saturday, excluding holidays